About the job
In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).
As a Product Support Manager (PSM) for Google Payments products, you will be ensuring seamless integration and optimal performance for our payments partners. You will play a critical role in building a seamless experience for our partners, merchants, and Payment Service Providers (PSPs) to onboard and integrate with Google.
In this role, you will bridge the gap between business needs and partner requirements, developing and executing comprehensive support strategies that ensure scalability and reliability. You will act as a trusted advisor and advocate for our partners, collaborating closely with cross-functional teams to resolve technical issues, optimize performance, and drive continuous improvement. Your responsibilities will encompass analyzing partner feedback, defining and managing support pipelines, and leading initiatives that integrate the partner voice into the product roadmap. You will advocate for operational excellence by identifying critical tool needs, driving automation and scaling, and effectively managing stakeholder expectations. Ultimately, you will ensure exceptional partner care and contribute to the global success of the Google Payments ecosystem.
In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).
The US base salary range for this full-time position is $114,000-$163,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about
benefits at Google.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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