United States, Georgia, Atlanta
Airport Customer Service
08-Jun-2026
Ref #: 32820
Sr. Product Operations Analyst, ACS Tools and Technology
Product, IT, Operations
Atlanta, GA, USA
Posted on Jun 11, 2026
How you'll help us Keep Climbing (overview & key responsibilities)
At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.
As a vital team member, you will be responsible for reporting on product performance and identifying opportunities for improvement across the product suite, as well as within our business processes and technologies. Leveraging the data, insights, and reporting you generate, you will help inform decisions around product deployment through data-driven and automated testing, and support ongoing refinement once products are in market. Additionally, you will contribute to the development and implementation of new strategies and optimization opportunities—including automation and artificial intelligence—guided by the insights you deliver.
Objectives of this role
- Measuring, analyzing, reporting and forecasting product performance in support of Product development team and the Product Portfolio
- Contributing to development of the product across the product lifecycle from inception to through deployment inclusive of product testing
- Documenting and surfacing business processes that impact the performance of the product and recommending optimization as appropriate inclusive of automation and AI
- Using advanced analytics techniques to contribute to Product decisions and recommendations
- Collaboration with Product Team, IT and other key stakeholders for maximum data, reporting and analytics delivery
Key Responsibilities
- Build and maintain operational reporting inclusive of dashboards in support of Product Team
- Pull, clean, reconcile, and validate data from multiple sources to ensure reporting accuracy
- Produce recurring reporting on adoption, usage, reliability, performance, and value realization and forecast future performance
- Monitor data quality and proactively identify anomalies, inconsistencies, or metric drift
- Conduct ad hoc analyses to inform prioritization, investment decisions, and post-incident reviews
- Maintain metric definitions, data sources, and documentation to ensure consistency across teams
- Document reporting and analytics requirements
- Translate analytical findings into insights for business stakeholders
- Support experimentation tracking and impact measurement efforts across Products
- Identify current-state workflows, decision points, and operational pain points that may impact Product performance with an eye toward automation, AI and removal of “waste” in the system
- Contribute to documentation of requirements elicitation and interviews to gather for product reporting
- Evaluate and analyze tools and technologies to assess effectiveness and identify enhancement opportunities
- Deliver presentations of findings and insights to cross-functional and enterprise-level stakeholders
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
What you need to succeed (minimum qualifications)
- Strong data and analytics and reporting skills with the ability to collect, study and interpret complex data
- 3 years experience data analysis and data visualization and reporting (dashboards)
- 2 years of experience in business process analysis
- Proficiency in Microsoft Office suite, including Excel, PowerPoint and Visio.
- Proficiency in data tools such as: Power BI, Tableau, SQL, and SAS
- Ability to use advanced analytics techniques (e.g., statistical analysis, regression, simulation, optimization, and machine learning) inclusive of automation and AI to contribute to product analysis and forecasting
- Ability to manage and perform multiple complex tasks as part of the daily work assignment
- Ability to effectively communicate data, insights and process changes and recommendations to stakeholders
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications)
- Bachelor’s degree in Computer Science, Decision Science, Mathematics or a related field.
- Lean Six Sigma Certification
